Preorder Policy

What are Pre-orders?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.

Returns & Cancellations
All items can be returned if they meet our Return Policy requirement. Cancellations are permitted.

 

Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All in-stock orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

The exception to this is high volume drops & group buys, which we will ship as quickly as possible, given the limited staff and infrastructure available to us.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping. 

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days (28 days for international orders) of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Damaged Shipments

In the event that your order arrives damaged in any way, please email us as soon as possible at karolus@karolingian.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@email.com.